Homelessness Services
Accommodation Support Program (ASP)
Several programs provide a range of options for supported living for disadvantaged young people including:
- Crisis accommodation (aged 15 - 24)
- Support in accommodation placements for those young people exiting institutions or young people leaving statutory care
- Creating Connections -
Youth transitions program asissting young people (15 to 24) to access a range of housing options and supports.
Funded by Department of Human Services
Transitional Housing Managment (THM)
This program provides access to independent living options for young people aged 15-25 years. An information and referral service and access to the Housing Establishment Fund is also available. Target groups are young people who are homeless or at risk of homelessness; low income earners at risk of being unable to maintain accommodation within the private rental market. Assessments and assistance are available for the Segmented Waiting List, Bond Loan Scheme and other public housing programs.
Funded by Department of Human Services
Youth Entry Point
Under the terms of the Barwon Common Homelessness Assessment and Referral Framework Memorandum of Understanding Barwon Youth is responsible for the provision of the Housing and Homeless Support Service “Opening Doors” Youth Entry Point (Geelong/Colac) and provides the following services for homeless youth and those at risk of homelessness:
- Screening
- Assessment
- Housing Information and Referral
- Housing Establishment Fund (HEF)
- Resource Register and Resource Matching
- Secondary Consultation
Funded by Department of Human Services
Horizon House
Two six bedroom properties that provide individual accommodation for young (15 to 18) people in need of a supportive and caring family environment. Opportunities to break the cycle of homelessness are provided through life skills, education, counselling and case management.
Funded by St. John of God Foundation
Complaints
Barwon Youth aims to provide a timely and efficient response in all aspects of its Homelessness Services.
If you have a complaint regarding Homelessness Services:
- Property Maintenance
- Neighbourhood Complaints
- Tenancy Management
- Customer Service
- Other
Please telephone (03) 5221 4466 and ask for the Transitional Housing Management (THM) Team. A team member will process your complaint and organize an appropriate response. Our staff will take all reasonable steps to resolve the complaint within 30 days.
If your complaint has not been resolved within 30 days you may contact the Manager of Homelessness Services via the above number who will seek to resolve the outstanding issue within 14 days.
In the event of an unsatisfactory resolution you may contact the Department of Human Services, Manager Community Housing, telephone (03) 52264540
